Chris Gates

Technical Support Specialist & Automation Explorer

📞 061 759 4520

Continuous Learning Journey

9+ years in technical systems support, now actively expanding into AI automation through hands-on experimentation and upskilling.

🧪 Currently Exploring

Building reusable n8n workflows for common support tasks
Converting legacy scripts to modular Python services
Implementing error tracking in unfinished projects

Active Learning Labs

Ticket Categorization AI

60% Complete

Current Challenge: Improving accuracy with limited training data

Recent Breakthrough: Achieved 78% success rate in test environment

View Development Branch →

Automated Reporting System

45% Complete

Current Challenge: Data aggregation from multiple APIs

Recent Breakthrough: Successful MongoDB integration

Explore Codebase →

Collaborative Insights